Text message program

The program

True Volunteers is volunteer-management software made by Kensho Communication, doing business as AIEZ.ai. Nonprofits use it to schedule volunteers and to text their own volunteers who agreed to texts. This page describes that text message program.

Every text is sent for one nonprofit to its own volunteers and begins with that nonprofit's name. True Volunteers does not send fundraising or donation requests, newsletters, general announcements, or messages from other companies.

How people agree to texts

Agreeing to texts is optional and is never required to volunteer. It is a separate, unchecked box on the nonprofit's volunteer sign-up form, directly under the mobile phone number field. This is how it looks:

The mobile phone number field and the box sit together on the same form, so it is clear the number is the one that will be texted. The links to the Terms of service and the Privacy policy appear right under the box. Checking it is a separate choice from submitting the form, and a form with the box checked and no number is not accepted.

A volunteer who was added by a coordinator is sent an email with a link to a page that shows the same words and a "Yes, text me" button. No text is sent until they tap it.

The confirmation text

Right after someone agrees, by either method, they get one confirmation text. It is sent once, and no other text is sent before it:

[Nonprofit name] via True Volunteers: You're subscribed to volunteer texts. Message frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out.

What the texts say

Each text starts with the nonprofit's name. The texts are:

• Shift confirmations, reminders before a shift, and shift changes
• Offers of an open spot
• Thank-you texts after a shift
• Milestone and award texts, such as reaching a number of volunteer hours
• Check-in texts to volunteers who have not volunteered recently
• Invitations to events or new volunteer opportunities with that nonprofit

Types 1 and 2 are generated by the app from a person's shifts and offers. Types 3 to 6 are written by the nonprofit's staff (the app can suggest a draft, and a person reads it and presses send) and sent from the app.

Examples:

• Harvest Hope: Saturday Pantry starts at 9:00 AM at 2100 Market St. Reply YES to confirm or NO if you can't make it. Reply STOP to opt out.
• Harvest Hope: could you help with Saturday Pantry, Sat, Nov 7, 9:00 AM to 12:00 PM? Accept or decline: https://aiez.ai/true-volunteers/v/abc123 Reply STOP to opt out.
• Harvest Hope: a spot opened for Saturday Pantry, Sat, Nov 7, 9:00 AM to 12:00 PM. Reply YES within 2 hours to take it or NO to pass. https://aiez.ai/true-volunteers/v/abc123 Reply STOP to opt out.
• Harvest Hope: Thank you for giving your time today! Your kindness makes a bigger difference than you know. We're so grateful for you! Reply STOP to opt out.
• Harvest Hope: Something exciting is coming! We'd love for you to join us for [Event name] on [Date]. Great people, a great cause, and a chance to make a difference. Hope to see you there! Reply STOP to opt out.

How often, and what it costs

Message frequency varies with a person's shifts and with what the nonprofit chooses to send. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

Stopping and getting help

Reply STOP at any time to stop all texts. STOP, STOPALL, UNSUBSCRIBE, CANCEL, END and QUIT all work. You will get one message confirming that you are unsubscribed. Reply START to turn texts back on if you had agreed before.

Reply HELP for help, or write to hello@aiez.ai. You can also tell the nonprofit.

Your information

We do not share, sell, rent, or provide mobile phone numbers or text-message consent information to any third party or affiliate for marketing or promotional purposes. See the Privacy policy for what we collect for texting and how we use it.

Contact

Kensho Communication, doing business as AIEZ.ai, Denver, CO 80126. hello@aiez.ai.